Privacy Policy

1. Information We Collect

We collect the following categories of information:

Information You Provide Directly

Contact and account details: name, email address, phone number, username, and password.
Shipping and billing information: delivery address, billing address, and order details.
Payment information: we do not store full credit card numbers; payments are processed securely by third-party payment processors.
Communications: customer service inquiries, reviews, feedback, and chat interactions.
Marketing preferences: subscription to newsletters, promotional emails, or SMS notifications.

Information Collected Automatically

Technical data: IP address, browser type and version, operating system, device identifiers, and access times.
Usage data: pages viewed, time spent on pages, clickstream data, and referring URLs.
Cookies and similar technologies: see Section 3 for details.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such data, we will take steps to delete it promptly.

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including shipping, returns, and refunds.
To communicate with you regarding orders, account management, customer service, and important updates.
To personalize your shopping experience and improve our website and services.
To analyze website usage, trends, and customer behavior for business optimization.
To send marketing communications (with your consent or where permitted by law). You may opt out at any time.
To prevent fraud, ensure security, and enforce our Terms of Service.
To comply with legal obligations, including tax, accounting, and regulatory requirements.

3. Cookies, Analytics, and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site performance, and support marketing efforts.

Essential Cookies: Required for core website functions such as cart operation and account login.
Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).
Marketing Cookies: Used for personalized advertising and retargeting (Google Ads, Meta Pixel, etc.).

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect site functionality.

4. Sharing and Disclosure of Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our business (e.g., hosting providers, payment processors, shipping carriers, email service providers). These parties are contractually obligated to protect your data and use it only for the services they provide.
Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. International Data Transfers

Your information may be processed and stored in countries outside of Canada, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable Canadian privacy laws (including PIPEDA).

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example, tax-related records are typically kept for 6–7 years.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal and contractual limitations).
Withdraw consent for certain processing activities.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at the details provided below. We will respond within 30 days and may require identity verification.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a data breach, we will notify affected individuals and authorities as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the most recent changes were made. We encourage you to review this Policy periodically. Continued use of our website after changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]

Thank you for trusting IntuinicGames with your personal information while you enjoy shopping for board games.