Last Updated: 15 May 2026

At IntuinicGames, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the conditions under which we accept returns and issue refunds or exchanges.

1. Eligibility for Returns

To be eligible for a return, the item must satisfy all of the following conditions:

• Returned within 30 days of the delivery date;
• Unused and in its original, unopened packaging;
• In original resalable (new) condition with all components, accessories, and documentation;
• Not damaged due to customer handling.

2. Non-Returnable Items

The following items are generally **non-returnable** (except where required by applicable consumer protection laws):

• Board games or products with broken shrink-wrap or opened seals;
• Personalized, custom-made, or engraved items;
• Digital content, downloadable games, gift cards, or vouchers;
• Pre-order items once released;
• Items marked as “Final Sale”, “Clearance”, or “Non-Returnable”;
• Products damaged by misuse or improper handling.

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us **immediately** (within 48 hours of delivery when possible). We will cover the return shipping costs and either:

• Send a replacement at no extra charge, or
• Issue a full refund including the original shipping cost.

4. Return Process

1. Contact us at [email protected] with your order number and reason for return;
2. Obtain a Return Merchandise Authorization (RMA) number from us;
3. Securely pack the item in its original packaging;
4. Ship the return to the address provided with your RMA.

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

5. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5–10 business days;
• Refunds will be issued to the original method of payment;
• Original shipping costs are non-refundable (except for defective/incorrect items);
• A restocking fee of up to 15% may apply in certain cases where permitted by law.

6. Exchanges

We happily offer exchanges where stock is available. Please follow the same return process and indicate your desired replacement product in your email. Any price difference will be charged or refunded accordingly.

7. Shipping Costs and Risk of Loss

You are responsible for return shipping costs and ensuring the item reaches us in good condition. We recommend using a trackable shipping service. Risk of loss during return shipping remains with the customer until the item is received by us.

8. Changes to This Policy

We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this policy or need to start a return, please reach out to us:

Email: [email protected]

Thank you for shopping at IntuinicGames. We truly appreciate your business and are committed to making your experience enjoyable.